Picking the right NCR ATM service company is crucial to success. The right service company can make your business thrive. On the other hand, the wrong one can bring a bank to its knees. There are some general questions to consider and to ask before partnering with any fintech service company. For example, if your branch has primarily NCR fintech, you want to find a company that specializes in NCR ATM service. There are many other things to find out in addition to the few questions we’ve listed here. Deciding on a repair company should take time and considerable research. Here’s a few questions to get you started.
What is the Experience Level of the NCR ATM Service Company?
Finding out how long the service company has been in business is an important piece of information. While it may sound like a nice thing to do to trust the new company on the block, it may not be the best business decision. That being said, simply because a company has been around for a long time does not automatically make them a good company for you to partner with. In addition to that, experience can be gained in ways other than years. Technicians employed at the company should be manufacturer educated and receive extensive training. Only highly trained mechanics can provide high-quality NCR ATM service.
What Brands and Types of Fintech Do They Tend To?
Even the smallest community banks have fintech. Even if it isn’t the most modern option or the most efficient model, a branch seeking fintech service already has their fintech. What brand and type of fintech serviced by the company is a very critical question. Unless a branch is looking to do a full branch transformation, often the primary need is for service, not supply. If NCR is the predominant manufacturer, an NCR ATM service specialist is the best bet. A branch that owns primarily Hyosung equipment, an NCR ATM service technician probably isn’t the right answer. Some may say it’s best to find a supplier with multiple options to suit your needs. We think the opposite is true. Most branches are loyal to one brand once they decide on it and rarely switch back and forth between multiple companies. Therefore, if you own NCR, find an NCR ATM service company.
Are There Other Services Offered Other Than NCR ATM Service?
While the primary service offered by an NCR ATM service company should be for ATMs and other fintech, top-notch businesses also provide additional supplies and benefits. For example, some may also sell security products, teller window equipment, and drive-up systems. Additionally, an ideal situation is one where the company also provides installation, rigging, and removal of items also. When a branch is able to purchase a majority of their supplies and machinery from one retailer, it increases trust between the two businesses. It also reduces lead times on purchasing new products because branch managers have a trusted resource to go to for selection advise. This is beneficial when it comes to the purchase of security equipment like night drops and vaults. Being able to have confidence in the retailer of these items is crucial. If you can’t trust the person selling you security, who can you trust?
How Are Maintenance and Repair Tasks Accomplished?
In the best-case scenario, an NCR ATM service company will offer multiple levels of maintenance and repair contracts. However, even the lowest levels should come with certain services. For one, ensure any fintech company that will provide service to your machines has a fully stocked warehouse. This enables that in the circumstances where parts or a new machine are needed, there is no added down time waiting on shipments. Higher levels of support and maintenance contracts should absolutely include remote access. This type of service allows repair companies to identify, diagnose, and correct any issues in a timely manner. In addition to that, NCR ATM service will then also be able to keep machines PCI compliant, apply security updates, and provide electronic journal diagnostics. Any fintech service company that doesn’t offer these items at a minimum should quickly be dismissed.